I get a message “DVR is starting please wait” and it's been 5+ min

What to do if your system will not load when displaying a DVR/PVR error.

If you receive this message while trying to access your recordings, the PVR box has locked up and will need a restart. (The PVR is where the recordings are stored and only one box in the house will be the PVR.)

 

Tbaytel Legacy Set Top Box

 

Locate the PVR - The PVR will have a VIP number of either 2262 or 5662. Once this unit has been found we need to reboot the box. The 2262’s power button is on the front left of the box, the 5662’s power button is a round button on the top right hand corner of the box.

 

Tbaytel Legacy Set Top Box
Tbaytel Legacy Set Top Box

 

  1. Press and hold the Power button for 10 seconds - this will prompt the box to restart. (The reboot process takes approximately 1 minute to get to live TV and an additional minute for recording functions to load up.)
  2. Once the reboot is complete - you can confirm PVR functions are restored by either pausing live TV or pressing the Recorded TV button. Once the PVR is done rebooting you will be able to pause live TV, or view the list of recordings. (Depending on the usage it may take more than 1 minute for PVR to reboot.)
  3. Any other set top box can now be restarted by pressing and holding their Power button for 10 seconds.

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Updated on Thu, 22 Feb 2024 by Sean Otway

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