On behalf of our entire Tbaytel team, thank you for your support of the work that we do to serve our customers and community. We are proud to deliver an advanced communications network to you, our loyal customers, and we look forward to a strong future of market leadership for years to come.
We recognize that the landscape for communication services is changing rapidly. The way our networks are being used today for business support, education, health care and entertainment are far different than ever before, and it’s only an indication of continued demand in the future. The economic benefits of broadband are no longer concentrated in local or regional markets, but rather a part of a larger world economy that can only be supported through high quality reliable networks.
Our commitment to our stakeholders is clear: as a market leader in our territory, our brand survey results consistently place Tbaytel above major competitors in the areas that matter most to our customers. We are in touch with our customers’ needs; we offer products and services at prices that customers feel are fair; we demonstrate exemplary customer service; and we are viewed as a valued member of the communities where we operate. Within the Tbaytel organization, our employee survey results have also returned the best results we have ever received and they continue to provide us with valuable insights as we work towards an even stronger culture.
We saw customer growth across all strategic product offerings, largely due to the strong reputation and commitment to investment in making our offering the preferred alternative in a highly competitive marketplace.
We are making unprecedented growth in our delivery of fibre services for homes and businesses, setting us well on our way to realizing our goal of providing Tbaytel Fibre to the vast majority of Thunder Bay, Fort Frances, Dryden, Kenora, Marathon and Terrace Bay in 2023. No other communications provider is able to offer this level of connectivity in our serving territory and we are extremely proud to be the provider working to make it happen.
Our commitment to our entire region remains stronger than ever before – we’re balancing valuable investments in charitable projects and initiatives that benefit communities with investments in our business that allow us to offer a full range of bundled services to benefit our customers in their homes and businesses.
President & CEO