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IP Relay Service

IP Relay connects users to specially trained operators in chat sessions in the IP Relay portal to provide assistance with conversations.

IP Relay uses the familiarity of online chat applications to make communication easier for people with hearing or speech disabilities.

IP Relay users connect to specially trained operators through chat sessions in the IP Relay portal. The operators place phone calls on their behalf and facilitate conversations. Operators are available 24 hours a day, 7 days a week.

To sign up for IP Relay, please click here.

Limitations of IP Relay Service

Availability Limitations

  • Availability of IP Relay service is subject to network availability which may be affected by lack of internet connectivity, power outages and other service disruptions.

Important 9-1-1 Limitations

  • Access to 9-1-1 using IP Relay has certain limitations relative to Enhanced 9-1-1 service, which is available on most “traditional” telephone service.
  • The 9-1-1 operator may not know where you are calling from unless you provide accurate location information (address) when asked.
  • 9-1-1 emergency calls made using IP Relay may take longer to be connected to the correct 9-1-1 response centre than calls made from a traditional wireline phone.
  • You should keep your address information current as the operator may assume you are at the address you submitted at the time of service registration if you are unable to speak or type during a 9-1-1 call.
  • When placing a 9-1-1 call, do NOT disconnect until told to do so by the operator, and place the call again if you are disconnected.
  • Make sure you and any users of IP Relay are familiar with the nature and limitations of 9-1-1 calls placed using the service.

For More Information

Call Tbaytel Customer Care at 807-623-4400 or 1-800-264-9501

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Updated on Fri, 12 Feb 2021 by Tbaytel Shannon

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