Account Notifications

Unifi Software Update

Tbaytel Business customers using an outdated version of Unifi Software were sent the following email:

This email was sent by Tbaytel and is legitimate. Users are requested to complete this update prior to May 30, 2023.

Internet Price Changes Effective February 1, 2024

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***

Internet Pricing Changes

Consumption of Internet usage by today’s consumers has continued to grow with the increase of in-home connected devices, 4K streaming and gaming. In an effort to continue to meet the needs of customers, Tbaytel continues to upgrade and invest in its 100% true fibre network and in-home connectivity equipment in an environment of increasing costs. Tbaytel's investment in delivering a great Internet experience has resulted in more and more homes being fibre eligible than ever before, along with the latest WiFi technology available. In addition, Tbaytel continues to offer many free features to its customers including enhanced network protection and home network visibility and control through the Tbaytel WiFi app.

Business Internet Pricing Changes

Security Price Changes Effective February 1, 2024

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***

Security Pricing Changes

After 10+ years of unchanged monitoring rates, Tbaytel will be implementing a rate increase and in some cases a plan name change to select security plans. In order to continue to provide quality monitoring services and to continue to invest back into our monitoring services, rate increases are necessary. Although these changes may affect your account, you can rest assured you will continue to receive the same great Tbaytel security monitoring service. Additional information will be sent out to you by mail if you will be impacted by the above changes.

TV Price Changes Effective January 1, 2024

***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***

TV Pricing Changes

Each year the costs to provide our customers with TV service increase, including the costs to acquire programming. Content creators continually create new shows which causes a rise in their production budgets. To offset the costs of these rising production costs, content producers pass the additional expense to content providers like Tbaytel for the rights to broadcast their programming.

Each year Tbaytel is committed to enhancing our TV service by adding new channels, features and app to ensure that Tbaytel TV customers have a better TV watching experience.

Business TV Pricing Changes