How do Unlimited Data Plans work?
Unlimited Data Plans include a bucket of full-speed data. In the event that you reach your full-speed data limit within your billing period, your data speed will be reduced for the remainder of the month. Data intensive applications such as video streaming, social media and large attachments will take longer to load or have reduced quality. Once your bill resets, your data connection will go back to full-speed.
Why are speeds reduced?
Unlimited Data Plans are designed to eliminate data overage and allow you to use as much data as you like while in Canada. When you exceed your full-speed data limit, the maximum speed for data usage will be reduced for the remainder of your billing period. This helps to ensure Tbaytel can maintain a world-class network experience for all users.
Will I be notified when I reach my full-speed limit?
Tbaytel will send you an SMS notification when you reach 75% and 100% of your full-speed data limit.
Can I buy more full-speed data once my speeds have been reduced?
If you need more full-speed data, you can purchase a Speed Boost Add-on. They can be purchased anytime in myTbaytel or the myTbaytel app. For more information please view our Speed Boost Add-ons.
What if I am still under contract?
If you have an existing SimplePay contract, you can keep your existing contract and device payments and change your plan to one of our new Unlimited Data Plans. If you are under contract with any other plan type, please contact us and we can review your account to determine what your options are.
What is 5G+?
5G+ is available on all our Unlimited Data plans which provides unlimited speed on your in-plan data. This means that as we continue to grow and improve our 5G network, your experience will also continue to get better. Some other carriers will restrict your maximum speed, forcing you to their more expensive plans for the best experience.